Mr Play Casino

Claim Now: 100% UP TO £200
Mr Play Casino

Our rating

Sign up bonus 100% UP TO £200

Casino Info
  • Website
  • Established
  • License
  • Min Deposit
  • Max Deposit
Pros
  • Casino + Bookie
  • 200 Casino Bonus
  • 24/7 Support
  • Fast Withdrawal

Mr Play Casino Review

Overview

Mr Play Casino launched in 2017 and is operated by AG Communications/Aspire Global International. The casino holds licenses from the UK Gambling Commission (UKGC) and Malta Gaming Authority (MGA), making it a regulated platform for UK players. The site offers over 1,000 games including slots, table games, and live dealer options.

Games & Software

Mr Play features games from 50+ software providers including NetEnt, Evolution Gaming, Blueprint Gaming, and Thunderkick. The game selection includes:

  • Slots: Popular titles like Book of Dead, Big Bass Bonanza, Starburst, and jackpot slots
  • Live Casino: Over 120 live dealer tables featuring Lightning Roulette, Platinum VIP Blackjack, and Baccarat variants
  • Table Games: Multiple blackjack and roulette variants
  • Scratch Cards: 21 different scratch card games available

Welcome Bonus

New players can claim up to £200 plus 100 free spins spread across their first three deposits:

  • First deposit: 100% match up to £50 + 20 spins (£10 minimum)
  • Second deposit: 50% match up to £75 (£20 minimum)
  • Third deposit: 50% match up to £75 (£20 minimum)

The wagering requirement is 35x for both bonus funds and free spin winnings.

Banking & Payments

Deposit methods include Visa, MasterCard, Neteller, Skrill, Payz, and AstroPay. Deposits are processed instantly. Withdrawal requests have a 2-business-day pending period, after which processing takes an additional business day. The minimum withdrawal is £10 and maximum is £7,000.

Mobile Experience

The casino is optimized for iOS and Android devices with over 350 mobile games available. No native iOS app is available, but Android users can download an app.

Customer Support

Customer support is available 7 days a week from 08:00 CET to 00:00 CET. Live chat is only available to registered members.

User Reviews & Reputation

The reality check: User reviews on Trustpilot paint a concerning picture, with Mr Play rated “Poor” at 1.9/5 stars. Common complaints include:

  • Withdrawal Issues: Multiple users report difficulties withdrawing funds, with some claiming the casino refuses payouts to legitimate banks including Revolut, Starling Bank, Monzo, and others
  • Verification Problems: Reports of excessive document requests and verification delays, particularly when attempting withdrawals
  • Account Restrictions: Some users report having bonuses disabled or accounts blocked after winning

However, there are some positive experiences: Some users report successful withdrawals within 24 hours and no issues with the verification process when documents are uploaded upfront.

Responsible Gambling

Mr Play offers comprehensive responsible gambling tools including deposit limits, wagering limits, session time limits, cool-off periods (24 hours to 6 weeks), and self-exclusion options.

Bottom Line

While Mr Play Casino operates under legitimate licenses and offers a decent game selection with attractive bonuses, the concerning user reviews regarding withdrawal issues and customer service problems are significant red flags. The poor Trustpilot rating of 1.9/5 and numerous complaints about withdrawal difficulties suggest potential issues with the casino’s payment processes and customer treatment.

Recommendation: Proceed with extreme caution. If you do decide to play, ensure you verify your account immediately upon registration and only deposit what you can afford to lose. Consider the withdrawal complaints seriously before committing significant funds.

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